Subscription refunds

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Subscription refunds

This is for informational purposes only. All financial transactions and refund requests are managed directly by the Apple App Store or the Google Play Store.

REFUND CLARITY

We believe in transparency and keeping things simple. We want you focused on the community and spilling the tea, not stressing over your bank statement. Because our subscriptions are integrated with your phone’s app store, Tea doesn't actually hold your credit card info or have a "refund" button on our end.


If you want to stop your subscription, you need to cancel at least 24 hours (one day) before your next billing date. If you miss that window, the app store will process the charge automatically.

REQUESTING A REFUND FROM APPLE

If you are using an iPhone, Apple holds the keys to your subscription and your money. You will need to contact them directly to request a refund.

 Apple refund steps (expand) 

  • Sign in to reportaproblem.apple.com using your Apple ID.

  • Tap the "I'd like to" menu and select "Request a refund."

  • Tell them exactly why you’re asking for your money back from the list of reasons provided.

  • Find Tea in your list of purchases and hit Submit.

  • Apple usually gets back to you within 48 hours to let you know if they’ve approved the request.

REQUESTING A REFUND FROM GOOGLE PLAY

For Android users, Google handles the billing and the refunds. You can manage this through your browser or your Play Store account.

 Google play refund steps (expand) 

  • Head to play.google.com on your computer or mobile browser.

  • Click your Profile icon and select Payments & Subscriptions.

  • Go to Budget & Order History and find your Tea subscription.

  • Click Report a problem and fill out the form stating you would like a refund.

  • Google typically makes a decision within one to four business days.

THE FINE PRINT

  • You must cancel through your device settings at least one day before the next charge is due to avoid a new monthly bill.

  • Deleting the Tea app from your phone OR deleting your account with Tea does not cancel your subscription or stop the charges. You must follow the steps in this article to fully cancel your subscription.

  • We have zero tolerance for hidden fees, but refund eligibility is ultimately decided by Apple or Google’s specific terms of service.

  • Each platform has its own rules and timelines for when a refund is actually allowed.