I'm not a Tea user - how do I request removal?

Back to Knowledge Base Still stuck? Submit a ticket

Takedown requests by non-Users

Tea is a platform designed for women to share truthful experiences to help protect others from the risks of online dating. We take our legal obligations and community safety seriously. If you are not a user of the app but believe content should be removed, use this guide to understand our policies and submission requirements.

OUR MISSION AND SECTION 230

Tea falls within the scope of online platforms contemplated by Section 230 of the Communications Decency Act. We believe in the power of open dialogue and community accountability to help women navigate the disproportionate dangers of modern dating.

  • We typically do not remove, modify, or revoke access to content that a user has posted.

  • Crowdsourced information allows women to warn and support one another in real-time.

  • Users are encouraged to engage in conversation or respectfully disagree with posts to keep the platform balanced.

  • We prioritize the mission of safety and the protection of our community’s right to share their stories.

PROTECTING MINORS 

We have zero tolerance for minors on the platform, whether they are users or individuals featured in content. Reports involving minors are prioritized and reviewed immediately.

 Minor safety requirements (expand) 

  • We require the username of the account that posted the content.

  • You must verify your relationship to the minor and prove they are under 18 years of age.

  • Note that a first and last name alone is often insufficient to locate content.

  • Verified violations of this policy result in immediate content removal and a permanent account ban of the original poster.

TAKEDOWN PROCESS

To request the removal of content, you must fill out the official form at our Takedown Request Center. This ensures our team has the specific data points needed to investigate the claim.

 How to submit a request (expand) 

  • Access the form directly at https://takedowns.teatheapp.com/.

  • Provide a valid email address where we can send status updates.

  • Clearly explain the reason you are requesting the removal.

  • Include the first name, age, and city/state mentioned in the post.

  • Include the username of the poster or a direct share link if possible.

  • You may upload up to five photos or screenshots to help us identify the post.

  • Do not submit multiple requests for the same content as it does not expedite the process.

COPYRIGHT AND INTELLECTUAL PROPERTY

We take intellectual property rights and our legal obligations under the Digital Millennium Copyright Act (DMCA) seriously. We require specific legal elements to process any notice of claimed infringement.

 Requirements (expand) 

  • All DMCA requests must be processed through our DMCA ticket form ("submit a ticket"). 

  • Include a physical or electronic signature of a person authorized to act for the copyright owner.

  • Identify the copyrighted work you claim has been infringed.

  • Provide information sufficient to allow us to locate the material.

  • Include your address, telephone number, and email address.

  • Include a statement that you have a good faith belief the use of the material is not authorized.

  • Provide a statement that the information in your notice is accurate under penalty of perjury.

  • We reserve the right to share your correspondence with the user or third-party databases.

RESOLUTION AND STATUS UPDATES

Once you submit a takedown request via the appropriate form, our team will evaluate the information and determine if the content violates our Community Guidelines or legal standards. You will receive a notification once we've made a decision, and we will consider the matter resolved once a final decision has been communicated. 

 Clarifications (expand) 

  • If our team cannot locate the content, we will inform you.

  • If a DMCA notice is missing required elements, we will share what it is lacking.

  • If the content is found to be in violation of our guidelines, we will remove it under a terms of service violation.

  • If the content does not violate our policies, it will remain live on the platform.